Improve the quality of file and image uploads to ensure seamless attachment and easy preview.
Issues:
  • Image Upload: Drag-and-drop often opens images in new windows instead of attaching them. Users need multiple attempts to attach.
  • File Preview: Users must download files to review them; in-app preview is unavailable.
Proposed Solution:
  • Reliable Drag-and-Drop: Ensure images attach correctly on the first attempt.
  • In-App File Preview: Allow files to be opened and previewed directly within the app without downloading.